Considering the Customer interest in the purchase of digital products offered by the site our site ( “Digital Products”) in its sales channels;
This contract is to establish the general conditions of use and purchase of products and site customer service Our site.
I. Confidentiality: is the site responsibility Our site preserving the confidentiality of all data and information provided by you in the buying process. The safety of the site is audited daily and guaranteed against hacking through the “Armored Site” seal.
II. Customer Service (SAC): The customer provides this service to answer your questions, solve any requests or complaints about your application or any content available on the site. The SAC can be activated by telephone or site form or send email to email@example.com, all available in our “Call Center”.
III. Delivery Policy: The deadline for delivery of the Products is informed during the purchase procedure, counted in days. Deliveries of products are carried out every day of the week including Saturdays and holidays, 24 hours.
III.I – The conference of the adequacy of product dimensions is your responsibility, which should ensure that these are in line with the broadband limits, and existing malware and viruses on their devices. We do not sell physical products, but digital products.
III.II – Upon completion of the application can not change the form of payment.
III.III – The delivery time stated in the Product purchase procedure takes into account the stock, the process of issuing the invoice and product preparation time. Every update on the delivery status of the request, the system Our site automatically sends e-mail alerts to the Customer.
IV. Right to repentance: Customer shall obtain the exercise of the purchase right of repentance, for the purpose of returning the product, in which case the following conditions must be met:
• the deadline for withdrawal of purchase is up to seven (7) days from the date of receipt;
• if the return, the product must be returned to our website.
IV.I – The Customer shall request the return through the Customer Service (SAC) or directly in the Control Panel, in the “cancel order”. The costs arising from collecting or Product posting shall be borne by our website.
IV.II – On purchases with a credit card the credit card company will be notified and the reversal will occur in the next invoice or later, at once, whatever the number of shares used in the purchase. The reimbursement period and also the collection of the remaining installments after full reversal of the value of the product in the Customer credit card held by our site, card manager responsibility. In the event of collection of future installments by the administrator of the card, the customer will be unencumbered, since our site, as mentioned above, performs the reversal of the full value of the product at one time, and the credit for the reversal fully granted by card issuer in the subsequent billing invoice to the month of cancellation.
IV.III – On purchases paid by bank transfer or direct debit, the refund will be made through bank deposit, within ten (10) working days, only the current account (a) the purchaser (a), which should be individual. It is necessary that the CPF current account holder is the same as shown on the application (Customer CPF). If (a) the purchaser (a) does not have a checking account that meets the above conditions, it will be sent within the same period, a Payment Order on behalf of the purchase holder. It can be redeemed at any branch of Banco Bradesco, upon presentation of the identity card and CPF.
IV.iv – On purchases worth or any other form of payment you can receive a valley in the same amount paid for the purchase. In the valley case of cancellation, the refund will be made in the same form of payment chosen in the buying process that originated it.
IV.VI – Our website is exempt from the obligation to cancel any product that does not meet the requirements listed in this device.
SAW. Exchanges and Returns Policy: all occurrences involving exchange or return will be met as provided in the Consumer Protection Code.
Vi.i – The Customer shall request a replacement or refund by Customer Service (SAC) or directly in the Control Panel, in the “cancel order”. The costs arising from collecting or Product posting shall be borne by Americanas.com.
VI.II – The product must be returned to our site in the original packaging, accompanied by proof of payment.
VI.III – Our website is exempt from the obligation to meet the requests exchange or refund any product returned without the Customer sector is reported, or direct request from the Control Panel, after the deadline or in the absence of items / accessories that accompany it.
VII – Payment methods accepted:
VII-I – Cash payment:
• Bank slip;
• direct debit;
• credit card;
Vii.ii – Payment in installments:
• credit card.
VII.III – For payments by credit card, the application will be subject to approval by the card issuer. The information contained in the register are subject to confirmation, which may be requested by the site Our site by email.
VII.IV – The customer can purchase the valley after the cancellation of a request made on our website, and also to be presented. The valley may have have its value converted to shopping on the site.
VII.V – The Valley expires one year after the date of receipt, and is identified by CPF buyer, which prevents the use by third parties.
VII.VI – If the value of the voucher is less than the purchase, you may pay the difference only by credit card. If the value of the voucher is greater than the purchase, you may use the difference on other purchases on the site Our site.
VIII. Terms of delivery and payment method:
VIII.I – purchases paid by credit card: the deadline for delivery is considered from the checking of registration data and the confirmation of payment by the credit card company. Confirmation is done within one calendar day. In case of divergence cadastral, the site Our site will contact the buyer.
VIII.II – purchases paid through a bank: the deadline for delivery is considered from the confirmation of payment by the bank. The confirmation is made within three business days from the payment.
VIII.III – Purchases paid by direct debit: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation is held within two calendar days.
VIII.IV – Purchases paid by Vale: if the value of the voucher is greater than or equal to the purchase price, the Customer must consider the time described on the site as payment confirmation is immediate; if the value of the voucher is less than the purchase price, the difference may only be paid by credit card, and the delivery started after the approval of the payment by the credit card company.
IX. Offers: the offers can be found on the main page of the site Our site and departments list. However, an offer can be removed from the site when the products in stock are depleted and you can not make the replacement with our suppliers.
IX.I – The customer should carefully read the rules of each offer before closing the purchase. In case of doubt, the customer must contact our Customer Service Department (SAC).
X. Characteristic of products and health risk: Before buying a product, you should carefully read on your page description of the use and handling, as well as the indication of age. If in doubt, you should contact the Customer Service Department (SAC).
XI. Unforeseeable circumstances and force majeure: Neither party shall be liable to the other for any failure or delay in fulfilling the obligations of this contract caused by acts of God or force majeure.
XII. Forum: is elected the Customer domicile jurisdiction to settle any disputes concerning this contract.